So bottom line, if it was a little bigger and actually worked it would be great. That was about a month ago and it hasn't been worth the hassle for me to try to track down their customer service. I tried again a week later but still no response.
I promptly received an automated acknowledgement that the email was received by LELO, but never any actual follow up from them. I contacted customer service through their email address which is documented on the product instructions and warranty to ask for troubleshooting info or a replacement. The LED flashes like it should be working, but the vibrator just does not vibrate at all. Then after only about a month of infrequent use, it just stopped working. So basically it became just a vibrator (since it didn't work as a ring for us) which was fine because it had a nice vibe to it. The second try, it was just too uncomfortable and not worth it. We were able to use it successfully the first time we tried, although it was uncomfortable for him, I thoroughly enjoyed it. It was uncomfortable for him and not stretchy enough. My husband and I were excited to try this after reading the reviews and product info, and enjoying similar products. To learn more about how and for what purposes Amazon uses personal information (such as Amazon Store order history), please visit our Privacy Notice. You can change your choices at any time by visiting Cookie Preferences, as described in the Cookie Notice. Click ‘Customise Cookies’ to decline these cookies, make more detailed choices, or learn more. Third parties use cookies for their purposes of displaying and measuring personalised ads, generating audience insights, and developing and improving products. This includes using first- and third-party cookies, which store or access standard device information such as a unique identifier. If you agree, we’ll also use cookies to complement your shopping experience across the Amazon stores as described in our Cookie Notice. We also use these cookies to understand how customers use our services (for example, by measuring site visits) so we can make improvements. We use cookies and similar tools that are necessary to enable you to make purchases, to enhance your shopping experiences and to provide our services, as detailed in our Cookie Notice.
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