In addition to paper size, some printers have settings for graphics, darkness, offset, and speed. The options available in CUPS will depend on the printer model and driver installed. If any printing issues are traced to hardware or driver-related problems, ShipStation support will provide the information you need to get further assistance from the printer manufacturer's support team.įor printer troubleshooting guidance, please review our Printer Troubleshooting help articles. ShipStation support can assist in getting your printer(s) set up and help address questions and issues you may have in your printing process. Because part of the postage label will print on the detachable portion, paper labels that include detachable tabs will not print correctly. Labels must be a single, continuous sheet to work properly with ShipStation. ShipStation is not compatible with tabbed labels. If these values do not match, the label could print too large or too small. The print format and dpi selected in ShipStation's Label Document Options should always match the paper size and dpi of the printer used to print labels. Whatever your scenario, you'll need to take the following actions: Or you may have ShipStation integrated labels in Tray 1 to print the label and packing slip for a shipment on a single sheet, and a different color of standard paper in Tray 2 to print pick lists. In this way you can use different types of paper for different documents and set ShipStation to automatically print selected documents with the paper used in each tray.įor example, in Tray 1 you might use Avery half-sheet labels to print 2 labels per page and in Tray 2 use standard letter or A4-sized paper to print your packing slips. If your standard desktop printer contains multiple trays, you can add another instance of your printer to your printer workstation System Preferences and use CUPS to assign a specific tray to each instance. Review the ShipStation Print Settings article for details.
Your next step is to ensure your ShipStation label format is set correctly. If you want to check and adjust the printer defaults for your standard printers, you should do so through the Mac CUPS option. In most cases, the default settings do not need to be adjusted on standard printers to accommodate printing in ShipStation. Your standard printer is now ready to use. Once installed, your Mac should then auto-select the correct driver in the Add pop-up screen.Ĭlick the Add button to install the printer driver for your printer.
Check the documentation for your make and model of printer on the manufacturer's website, then download and install the correct driver for your printer. If the name of the driver does not match the model of your printer, you may need to install a printer driver before you proceed.
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